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Client: Tier 2 Bank


The Bank was embarking on a major portfolio of change and transformation programs, but they lacked the in-house resources and expertise to manage them effectively. They needed a partner who could provide them with experienced change and transformation professionals, as well as support with program management, resource planning, compliance, and deployment / delivery oversight.


G MASS provided the Bank with a range of services to support its change and transformation programs, including:

  • Analysis of the Book of Work: We analysed the Book of Work to identify the key resources required for each program and to develop a go-forward resource plan alongside our key stakeholders

  • Program director oversight: We installed an overarching program director to oversee the delivery of the programs against the agreed plans and to provide oversight of delivery.

  • Business Management & in-house Compliance support: G MASS dedicated support ensured speedy onboarding and management of logistics to cut deployment times

  • Role taxonomy: We worked with the bank to develop an enterprise-wide role taxonomy to ensure that the same definition of resourcing requirements was used throughout for consistency and clarity

  • SLA: G MASS provided a service level agreement (SLA) to deploy resources within two weeks when required.

Resourcing model

The firm's resourcing model reached a total of 14 change professionals, fluctuating with the projects' requirements throughout the year. The model included a range of roles, including project managers, technical specialists, business analysts, and program-level project management office (PMO) support.


We developed a successful partnership whereby a commonly understood standard of skill and quality resource was deployed within key programmes. Our governance model with key stakeholders ensured any developments beyond the project plan were communicated in a timely fashion and easily understood by senior sponsors.

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