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Investment Bank


The client had conducted a self-assessment against their new operational resilience framework and identified a list of enterprise-wide vulnerabilities. They needed a partner to help them manage the process of remediating these vulnerabilities, ensuring alignment with the new framework, and improving their overall operational resilience.


We were engaged to provide project management, communication, and coordination support for the remediation process. The team worked closely with the client's executive sponsors to track progress against the project remediation plan, categorize the list of vulnerabilities into distinct groupings by root cause, and establish working groups to address each category. Additionally, the team collaborated with OR representatives in other global locations to assist with service mapping and integrate their findings into the overall remediation strategy.

Key aspects of the solution:

  • Effective project management: Our project management expertise ensured that the remediation process was well-organized, time-bound, and aligned with the client's objectives.

  • Clear communication and collaboration: The team facilitated open communication channels between the client's executive sponsors, working groups, and OR representatives, fostering collaboration and ensuring that all stakeholders were kept informed of progress and challenges.

  • Vulnerability categorization and working group establishment: Categorizing vulnerabilities by root cause allowed for a more targeted and efficient approach to remediation. Establishing working groups dedicated to each category further enhanced focus and accountability.


The client benefited from the following benefits.

  • Enhanced operational resilience: The remediation of identified vulnerabilities significantly improved the client's overall resilience to operational disruptions.

  • Reduced risk of compliance failures: Addressing the vulnerabilities aligned with the new operational resilience framework, reducing the risk of non-compliance and associated penalties.

  • Improved collaboration and communication: The project fostered a culture of collaboration and effective communication among stakeholders, streamlining the remediation process and enhancing teamwork.

  • Effective integration of global operations: The consulting firm's global reach ensured that the remediation strategy addressed operations across all locations, providing a unified approach to operational resilience.

Our team compiled the following key takeaways for similar remediation exercises:

  • Operational resilience is a critical aspect of business continuity. Organizations must proactively assess and address operational vulnerabilities to ensure their ability to maintain essential functions in the face of disruptions.

  • A structured and well-managed remediation process is essential for effective vulnerability management. Engaging experienced consultants can provide the expertise and resources needed to execute a comprehensive remediation plan.

  • Clear communication and collaboration are key to successful remediation projects. Fostering open communication channels and establishing a collaborative work environment ensures that all stakeholders are aligned and contribute effectively to the process.

  • A global perspective is crucial for multinational corporations. Considering operational resilience from a global standpoint ensures that all locations and entities are protected and aligned with the organization's overall resilience strategy.

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